Shipping
For Domestic orders, packages under 500g will be sent by Registered Post. Packages over this weight will be delivered via Registered Regular Parcel post. The freight charge will be fixed, and is added to your order before processing your credit card. This way you will know the final charge being made to your credit card.
For international orders, a freight charge is calculated according to weight and your method selection. There will also be a separate charge for Insurance, necessary for the type of product we are despatching. This also means it will be a receipted delivery. All charges will be added to your order before processing your credit card, so you will always know the total being charged. International Air Mail delivery time is usually 7 working days, Economy Air can be up to 10 – 14 working days.
Your order will be despatched within 24-48hrs, or the nearest working day. Made to Measure Gold & Silver will email you when your order is despatched.
Returns: Goods returned within 14 days of receipt, in original condition, can be fully exchanged for any other item of the same value. Freight charges are the responsibility of the purchaser, unless an error was made by Made to Measure Gold & Silver supplying incorrect or defective goods, in which case Made to Measure Gold & Silver will pay the freight.
SHIPPING AND RETURNS
How long does it take to receive my goods?
Goods will be shipped as soon as possible after an order is received. This will usually be within two to three days if not during a very busy time such as after a trade fair. At these times an order may take up to two weeks to leave the warehouse.
Please specify on your order if you would like an order to be sent urgently – we will do our best to meet this request.
How are the goods sent to me?
Goods are sent by Australia Post and Australian Air Express. Please specify if you have a preference for either of these means.
How much is charged for shipping?
The shipping and handling charge depends upon the weight and destination of goods sent. The minimum delivery cost to the customer is $10.00 – this is for a 500g post bag sent anywhere in Australia (unless the order is for bulky items such a bangles or some displays – then a parcel will be sent rather than a post bag).
Can I receive a refund/credit for broken or damaged items?
Yes, refunds will be credited to your account, with the following conditions:
- The cost of items can only be refunded if damaged or sent in error (not for ‘change of mind’)
- Refunds apply only up to 1 month from purchase of goods
- Items returned without their codes will not be credited
You can pay by credit card with the following cards. Visa or Mastercard .
or the following options.
- Money Order.
- Personal or Bank cheque.
- Direct deposit online.
Shipping:
Australia: Shipping is local registered post. Just takes a few days! $10 AUD
International: We can ship two ways:
- Priority Airmail to USA or the UK. This is very efficient and takes 5 to 10 days. The cost for this is $22 Australian, $16.48 USD or 9.41GBP. This is the standard shipping method and is the one available on the shopping cart for International orders.
- Courier. We ship with EMS which is a company partly owned by Australia Post. It is very good and to USA and the UK it takes 3-5 days. (may be a little longer around Christmas.) The cost for this is $45 Australian, $33.72 USD or 19.26 GBP.
If you want this fast service please let us know and we will adjust the cost after you make the purchase.
Here is a useful link for currency conversion: www.xe.com/ucc/convert.cgi
Australian law ensures that all transactions are in Australian dollars so our bank will make the conversion from your currency. The exchange rate of the day will be used so there may be a very slight variation depending on the rate of exchange at the time. This is usually a few cents either way.